What will be expected of ME as a patient enrolled in SyncRx?

You will be required to sign a one-time patient agreement form confirmation of your active participation with SyncRx. The patient agreement form outlines the benefits of the program as described above AND the patient ‘conditions’ associated with SyncRx:

•   Accept and participate in ONE phone call each month from the pharmacy to discuss your prescription refills and medication profile.

•   Have prescriptions included in SyncRx processed and filled for a one month supply.

•   Pick up medications on agreed upon “Appointment Date” (pick-up date), or if you prefer have your prescriptions delivered using our free delivery service.

•   Pay an extra co-pay one-time for each medication if necessary in order to make all refills due on the same day. (initial synchronization)

•   Keep an open dialogue with your Gaughn’s pharmacists regarding doctor’s appointments, hospital/urgent care visits, and changes in health status.

•   Allow our pharmacists to discuss your medication profile as part of our SyncRx program with your caregiver(s).

Is it possible to involve or at least notify my provider(s) of the SyncRx program and my participation?

Absolutely. The success of the program is directly tied to communication with your provider(s). This is one of the most basic benefits of SyncRx for you. By reviewing your medication profile on a MONTHLY basis with YOU and YOUR provider(s), we will assure that everyone is on the same page.

How will my ‘Appointment Date’ (pick-up date) be determined?

Our pharmacists and pharmacy technicians will work with you in determining an ideal Appointment Date. We will look to synchronize your medications in the most convenient and cost efficient manner for you.

How long will it take to synchronize all of my medications?

Time to synchronize will vary based on several factors including the complexity of your medication profile and our strategies in minimizing the potential out of pocket costs in the one-time synchronization of some of your refills. Most typically, we are able to sync your meds within a couple of months with our goal being no more than three months from enrollment to synchronization.

Is it likely my monthly Appointment Date will change from time to time?

Yes. It may be necessary to move your Appointment Date a day or so since not every month consists of 30 days. The appointment Date may need to be flexible at times to allow changes over the course of a 365-day year. This flexibility will help to accommodate due dates that are not in line with travel schedules, illness, or other issues that could prevent you from coming in on an exact date.  We will discuss and confirm your Appointment Date at each monthly call.

What happens if I can’t pick up my medications on my synchronization date?

The timing by which the prescriptions are picked up may affect subsequent Appointment Dates for you. For the program to be successful, it is important to pick up medications ON, or have them delivered for free (extremely close-to) the mutually agreed upon Appointment Date. Your active participation and cooperation with SyncRx and our pharmacy team is valuable to the success of the program.

Will every one of my medications be included in the SyncRx program?

Not necessarily. Some medications may not be good ‘candidates’ for the program, such as seasonal medications, creams, ointments, eye drops, and ‘as-needed’ products.

What if I opt-in but decide I am unable to participate at a later date?

You would simply notify the pharmacy staff.. As a reminder, you would then be responsible for ordering your prescriptions manually moving forward.